We grant a dealer guarantee for the products offered by Blockhütte.

Warranty conditions:

In addition to the statutory warranty rights to which you are entitled, we grant you a 3-year guarantee on the goods advertised with the guarantee promise. The period for calculating the warranty period begins with the invoice date. Our guarantee extends geographically to the state of the Federal Republic of Germany. If material or manufacturing defects occur in the goods you have purchased during this period, we will grant you one of the following services at our discretion within the scope of the guarantee:

  • free repair of the goods or
  • free exchange of the goods for an equivalent item (possibly also a successor model if the original goods are no longer available).

In the event of a warranty claim, please contact us as the guarantor:

Log cabin boys GmbH
Otto-Stadler-Str. 5
33100 Paderborn
Email address: nils@blockhuette.net
Tel: 01775019773

Warranty claims are excluded in the event of damage to the goods

  • abusive or improper treatment
  • Environmental influences (humidity, heat, overvoltage, dust, etc.)
  • Failure to observe any safety precautions
  • Non-observance of the operating instructions
  • Use of force (e.g. hit, push, fall)
  • unauthorized repair attempts
  • normal wear and tear

Claiming the guarantee requires that you allow us to check the guarantee case in advance by sending in the goods. It is important to ensure that damage during transport is avoided by using appropriate packaging.

To apply for warranty service, you must enclose a copy of the original invoice with the shipment. We ask for your understanding that we can refuse the guarantee service without enclosing this copy of the invoice. Sending the copy of the invoice serves to calculate the guarantee period.

If the warranty claim is justified, the warranty will be processed free of charge for you. Any shipping costs you may have paid will then be reimbursed by us.

A notice:
Your statutory rights are not restricted by this warranty promise. In particular, any existing statutory warranty rights against us remain unaffected by this guarantee promise.