Frequently Asked Questions

We deliver to the United Kingdom and Ireland. UK delivery is free on orders over £49, and £4.49 below that. Ireland: free over €59, otherwise €4.99.

Order by 11am (UK time) and your parcel leaves the same working day, engraved or not. After that it goes the next working day. From dispatch it takes 3 working days to England and Wales, 3 to 6 working days to Scotland and Northern Ireland, and 4 working days to Ireland. Remote postcodes and the islands can add a day or two. You’ll get tracking by email. There are no deliveries on Sundays or bank holidays. Need it faster? Pick DHL Express Tracked at checkout, 1 to 2 working days. Full details are on our shipping information page.

Parcelforce Tracked, part of Royal Mail Group, dispatched from our warehouse in Hamburg. If you’re in a hurry, DHL Express Tracked is available at checkout.

Yes: you have 60 days to try it. Really try it: use it every day, and if it’s not for you, send it back. No quibbles. Returns are free on orders over £49 (Ireland: €59), the same threshold as delivery. Engraved and personalised products are excluded from the 60-day guarantee because they are made to order, which does not affect your rights if an item arrives faulty, not as described or wrongly engraved. Email info@blockhuette.net and we’ll sort it with you. Details: 60-day money-back guarantee.

3 years on all products. This guarantee is in addition to your statutory rights, which are not affected. The full terms are on our 3-year guarantee page.